iPhone 7 and Fitbit Blaze not synching and cannot connect to Bluetooth

[richd832]

I have an iPhone 7 and Blaze. When I initially purchased the iPhone I couldn't connect the blaze so I deleted the app and re-installed it which did briefly attach and start synching. However, since Sunday the Blaze has again not synched (despite all day sync being switched on).

I have;

a) deleted the blaze from my account online

b) deleted the app from my phone 

c) re-installed the app 

I am now trying to re-connect the blaze and it is still not being recognised despite the tracker being fully charged and screen being displayed. I have tried to restart the blaze but pressing the left button and lower right button is having no effect. I have also switched off bluetooth and switched it back on on my phone.

Got to say this has been badly handled with the iOS app not being ready for the new iPhone and OS.

Can you please assist.

[RobertoME]

Hi there @richd832, I'm sorry to hear you are having this bad experiencing with the Blaze regarding the connectivity with the new iPhone 7.

There has been a few reports of this issue whit iOS. So my initial recommendation is to not unistall and re-install the app. Since this may caused you lost your information in these type of issues.

Now to start troubleshooting the syncing problem, please take a look at this post: Syncing troubleshoot for iOS devices. Give it a try wit this suggestions to see if the issue is resolved.

Let me know how it goes if the issue persist. I'll be around if you need more help.

[ladysailormouth]

I'm having the same problem, I'm ready to throw away my Blaze and buy an Apple Watch. I did all the same steps you did and I can't even get my tracker to connect to my computer to sync that way. Lame.

[ladysailormouth]

I've done all of the things in the troubleshooting for syncing and my computer and the Fitbit app keep telling me its looking for my device. This has been happening all day today and now it's not going to record my steps for my weekly progress. This thing is the pit, see ya Fitbit, Hello Apple Watch.

[RobertoME]

Hi there @ladysailormouth, I'm sorry to hear the recommendations have not resolved the issue. My intention is not to change your decision to get an Apple Watch, but if the Blaze is not syncing at all and you already try my previous recommendation. It would be good to contact our Support Team for additional help. Just let them know what you have tried and they will be able to review your device history with you.

See you around and once again, I'm sorry you have experienced syncing issues.

[dougdes]

I am having the same issue.  My Blaze was connected to my iPhone 7 Plus, however, it stopped working last week.  Now I cannot get it to reconnect.

Fitbits support, has zero answers.  They keep telling me to make sure that I have the most current version on my iPhone 7,which I do.

[MarcoGFitbit]

Hello @dougdes, it's nice to see you around!

Having tried @RobertoME's recommendations, I would like to suggest setting up your Blaze as a new device on your account to reset the connection between your phone and your tracker. 

To set it up as a new device:

1. Restart your Blaze by press and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
2. Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices; if it is, tap on it and select Forget this Device. Then restart your phone
3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

Give it a try and keep me posted in case you need anything else! 

[dougdes]

Thank you very much, it worked!!!!

Doug

[dougdes]

Having tried @RobertoME's recommendations, I would like to suggest setting up your Blaze as a new device on your account to reset the connection between your phone and your tracker.



To set it up as a new device:

Restart your Blaze by press and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices; if it is, tap on it and select Forget this Device. Then restart your phone Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device" Choose your tracker and follow the onscreen instructions to continue When the app asks you to replace your current tracker, please replace it and continue with the process.
Give it a try and keep me posted in case you need anything else!


It worked for me!!!!!

[MarcoGFitbit]

Hello @dougdes, I hope you're doing well. I'm very glad my previous instructions worked for you.  I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

In case you need anything else, feel free to reply. Happy stepping!

[E9]

Hi I have just upgraded to the iPhone 7 and I couldn't sync my Charge 2. It was driving me mad. I did everything everyone suggested, nothing worked.  

I then hen installed the mobile tracker and hey presto. All synced perfectly.  I don't know if it was coincidence or it was really the problem but I'm up and running now😄

[MarcoGFitbit]

Hello @E9, thanks for joining us. It's great to see new faces around. 

I'm very glad your Charge 2 is now syncing with your iPhone 7, thanks for taking the time to update me, I really appreciate it. 

In case you need anything else, feel free to reply, I'll be happy to help! 

[Ellen1008]

Was having super trouble but did as you asked and it it's worked spot on thank you 

[Staceypoj]

I tried the suggestion and it's still not working. Can I get a refund. 

[MarcoGFitbit]

@Staceypoj, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks again for your patience and working through these troubleshoots! Keep an eye on your inbox for next steps.

Happy stepping. 

[itd]

This worked for me!  Thanks for your help!

[E9]

Brilliant. Pleased I could help 👍🏻

[DSimpson1995]

I am having the same issue can someone contact me to help remedy this please

[RamonReyes]

Updating 3.(for newer fitbit app)

Click the menu tab  on the upper right of the app

Select "Blaze" (or your fitbit device) if exists

Click Notifications (It will then ask you to pair with your bluetooth)

[Donce]

I am having the same problem. I’ve been connected to my iPad over a year and now all of a sudden it’s not synced and I can’t get it to sync. Don’t know what else to do