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iPhone 7

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‎10-21-2017 11:25

‎10-21-2017 11:25

My Fitbit Alta HR is not connecting to my iPhone 7 got this yesterday and today I’ve been at it most of the day the Bluetooth is on but not finding anything 

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3 REPLIES 3

‎10-21-2017 12:47

‎10-21-2017 12:47

Sorry about the problems you're having, @Bairdy . Please try this:

 

  • delete the Fitbit app from your iPhone
  • turn Bluetooth off on your phone
  • restart your Alta HR. Instructions are here. Do it two or three times
  • go into a room that has no other Bluetooth devices
  • reinstall the Fitbit app on your iPhone, and set up the Altra HR again

That should do it. If not, please write back, letting us know which IOS version is on your phone.

Best Answer

‎10-29-2017 12:07

In response to SunsetRunner

‎10-29-2017 12:07

Hi

yes I managed to get it connected to my new phone done everything that was asked and it worked 

kind regards

Helen

Best Answer

‎10-31-2017 04:26

In response to Bairdy

‎10-31-2017 04:26

Thanks for letting us know, @Bairdy. So happy it worked for you. Please mark my reply as a solution. 

Best Answer