07-03-2018
13:04
- last edited on
07-05-2018
07:51
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

07-03-2018
13:04
- last edited on
07-05-2018
07:51
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Just got an iPhone 8 and now my blaze won’t keep Bluetooth connectivity?
Moderator Edit: Clarified Subject + Format.

07-05-2018 07:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



07-05-2018 07:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hello @Millipops09, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
Thanks for bringing this to my attention, please note that your Fitbit Blaze does not sync directly to the Bluetooth on your phone but through the Fitbit app. Have you restarted your tracker and your phone already? If so, I would like to suggest you to check the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

12-26-2018 14:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-26-2018 14:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I've tried everything you suggested 3 times and still my Blaze won't sync with my new iPhone 8. This is driving me crazy.

12-26-2018 14:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-26-2018 14:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I even removed my Fitbit app and downloaded it again. I took my Blaze off and am trying to sync it again. Nothing seems to work.

