iPhone increasingly dropping synch

[vibe4it]

Thanks to the holidays, I very recently replaced my Charge v. 1 with The 2. First week, everything perfect. Starting yesterday, my iPhone 6 (10.2, app up-to-date) stopped syncing.  I went through all the recommended steps (reboot the phone, force quit app, turn Bluetooth on and off, re-start tracker). Eventually, after telling the phone to 'Forget this device', a few minutes later, after more fiddling around (including the app repeatedly turning off 'All day syncs' forcing me to turn it back on) it requested to pair again, seemingly at random. Things went back to normal. For about 27 hours. 

This morning, everything was fine through my workout. Then it just stopped syncing again. This time, I notice it hasn't turned off 'All day synch' but it was stuck in a loop of 'looking' for the device (and not finding it).

I go through most of the above steps again. Several times. Doesn't work. Finally, I go to my previous hero solution of telling the phone 'Forget this device'? This time,  no matter how much I fiddle around, it doesn't ask to re-pair. I go through it all again and finally-once more, seemingly at random-it asks to re-pair. This time, the connection only lasted two hours. Now it's not synching again. I'm losing interest in this process.

EDIT:  A few hours later, it's now acknowledging 'Connection unsuccessful, make sure phone is charge and within range'. It is charged and being held in the hand of the wrist on which the Fitbit rests.

EDIT 2: downloaded the app for my iPad to see if it would be any different. Won't synchronize with the iPad, either. (Yes, I've turned off the Bluetooth on one when trying to pair with the other.)

I didn't have synch issues with the the 1, so I'm at a loss here. The situation appears to be degrading rapidly, as the issue is occurring more frequently, and the solutions are taking much longer to work. Any ideas? Forget this device? Go back to my 1? TIA!

[MarcoGFitbit]

Hello @vibe4it, it's nice to see you around! 

Thank you for letting me know about the troubleshooting steps you've performed so far. At this point, having tried to restart the tracker and your mobile device, and also having it removed from the Bluetooth settings and paired it as a new device a couple of times, my best recommendation would be contacting our Support Team. Let them know about all the troubleshooting steps you've tried so far, I'm positive they will be more than happy to get you back on track. 

I sincerely apologize for the inconveniences this issue has caused you. Keep me posted and let me know the outcome. 

[vibe4it]

Thanks, Marco. I’ll follow your suggestion.

Brian

Brian Fox

Moderator Edit: Removed personal information.

[MarcoGFitbit]

Hello @vibe4it, thanks for taking a moment to update me. Hopefully our Support Team will be able to assist you further with this situation. 

I'd appreciate if you let me know the outcome! 

[vibe4it]

Marco,

I appreciate the follow up. I haven’t gotten in touch with Support yet, as there are a couple of issues I’m watching and trying to gather as much information as possible. (The second most noticeable issue is the tracking distance is way off, doubling distances of walks, for instance.)

Thanks again.

Brian

Brian Fox
brian@brianfox.com