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iPhone not syncing with Alta HR

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‎06-19-2019 06:00 - last edited on ‎06-20-2019 08:54 by Fitbit Moderator

‎06-19-2019 06:00 - last edited on ‎06-20-2019 08:54 by Fitbit Moderator

Bluetooth on my new iPhone is not recognizing my Alta HR.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-20-2019 08:55

‎06-20-2019 08:55

@Banjoanne Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Alta HR not syncing with your iPhone. The bluetooth connection is handled by the Fitbit app. You can try refreshing the link between them by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎06-20-2019 09:41

In response to AlvaroFitbit

‎06-20-2019 09:41

tried everything, including restarting my Fitbit.  I can't get my MacBook or my new iPhone to pair with it BUT I reinstalled it on my old 5C and it works.  Thanks for your help.

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