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iTunes stops playing when Charge HR syncs

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‎07-20-2018 20:27

‎07-20-2018 20:27

My iTunes on my iPhone 6S will randomly stop playing when my Charge HR syncs via Bluetooth. If I turn my Charge HR completely off, I do not have any issues with iTunes stopping. This happens particularly when I have my Bluetooth headset paired.  I have verified with Apple that the iPhone 6S will handle having both the headset and the Charge HR connected to Bluetooth at the same time. Has anyone else experienced this? Thank you!

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‎07-21-2018 11:44

‎07-21-2018 11:44

Hello @NASARocketMan, thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate you have brought this to my attention. Please note that neither the Fitbit Charge HR nor the Fitbit app interfere with Bluetooth headset and they will not interrupt the playback of your music. As it was mentioned, the iPhone will handle both the headset and the Charge HR without interference. 

 

At this moment, I would like to suggest you to force-quit every app you might have open except the Fitbit app and the iTunes app and check again if the music pauses. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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