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App showing Bluetooth is off when it's on.

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‎07-20-2018 12:59 - last edited on ‎07-21-2018 11:48 by Moderator Alum

‎07-20-2018 12:59 - last edited on ‎07-21-2018 11:48 by Moderator Alum

Its connected but when I sync it show not connectedIts connected but when I sync it show not connected

 

Why is that it shows my blue tooth is not on?Why is that it shows my blue tooth is not on?

Can someone explain this to me? Here we go again issues with Fitbit!!  This is the first time this had ever happened! I did a hard reset did all the necessary steps and poof!!! Please Fitbit moderators what the heck is going on again!     

 

Moderator Edit: Clarified Subject + Format.

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2 REPLIES 2

‎07-20-2018 23:30

‎07-20-2018 23:30

Sounds like you already restarted your Fitbit, I'd do it again along with restarting your phone. 

There are a few more tips and tricks. 

Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎07-21-2018 11:51

In response to ACG

‎07-21-2018 11:51

Hello @Lorried, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you @ACG, thanks for all your help. Smiley Happy

 

@Lorried, I appreciate you have reported this to me. At this moment I would like to ask you to try the following when you see this banner in the app:

 

  1. Swipe up to show the Control Center.
  2. In here, turn off the Bluetooth for 5 seconds, then turn it back on.
  3. Go back to the Fitbit app and swipe down until the banner gets removed and the tracker starts syncing. 

I hope this can be helpful, give it a try and let me know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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