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ios app missing data

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‎03-09-2022 14:09

‎03-09-2022 14:09

For the second time in a year, my app just turns off and goes to login page.  I have to reinstall versa3 and repair everything with bluetooth.  I restart both phone and Versa 3 and this time i lost 5 months of data (exercise, weight, food log, sleep, heartrate), everything.  It only recognizes last sync as February 2021.  Is there any way to get all that info back?  It is incredibly frustrating!!!  

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‎03-10-2022 06:36

‎03-10-2022 06:36

@shelbyvl What iPhone are you using and are you up to date on the current OS?

 

Have you tried logging into the Fitbit web dashboard to see if your data is there?  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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