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iphone 6 app crashing

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‎09-08-2017 15:17

‎09-08-2017 15:17

Since mid August my Fitbit app crashes on my iPhone sometimes multiple times a day. The screen goes blank. I have to delete the app, re download and sign back in. Sometimes I just have to sign back in. 

 

I have read read about this on the community boards. It is happening to many people and all Fitbit says in response is our engineers are working on this - it has been weeks. 

 

I called the support line. The lady who answered told me that this is the first she has heard of it. She then came back and said it is happening with Androids only. Does anyone monitor your community board and report things to engineers. 

 

The CSR recommendation was to logout and log back in. Clearly she had no understanding what I described as when this happens the app will not open so I cannot log out!!  But someone is going to research and call me back. Please fix this. I love my Fitbit and have had a great 2+ year s with this product.  However SO frustrated and the CSR made it worse. 

 

What say you Fitbit?

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3 REPLIES 3

‎09-09-2017 05:25

‎09-09-2017 05:25

Sorry about the mixed information you're getting, @SammyBoy9. I am not "official" Fitbit, just one of their Community Council volunteers. But I did some research on your issue and here is what I found. 

 

Yes, it was a known issue that the engineers were working on. Fitbit believes they have resolved the issue and suggest you try this to get everything working again as it should.

 

 

1. Restart your tracker, click here for instructions.
2. Turn your iOS device off ... wait a few minutes ... then power it back on.
3. Log out then log back in to the Fitbit App.

 

You can try uninstalling/reinstalling the Fitbit App as a last resort.

 

Please let me know how it goes.

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‎09-09-2017 09:19

In response to SunsetRunner

‎09-09-2017 09:19

Thank you Carol. I will give that a try. I really appreciate you reaching out.

Mark Peterson
813-508-0002
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‎09-25-2017 08:56

In response to SunsetRunner

‎09-25-2017 08:56

Thanks again Carol. I would tell you this works.....about half the time for a day. Then I have to delete and start over. Something is wrong. So frustrating as I went two years with no issues. 

 

Makes me regret ordering the new fitbit tracker. Probably should have done the Apple Watch. 

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