--lbs lost since

[Psphotography]

Just wondering why I have dashes instead of actual weight lost.  I see in the arc what my goal is and what my weight is at. but shouldn't it show the actually weight lost   I do have the Aria 2

[LanuzaFitbit]

Welcome to the Forums @Psphotography!

This sounds very bothersome. I'd like to get a better look at this situation. Could you take a screen shot and then post it here so that I can see exactly what you are getting?

In the meantime, perhaps you could try to log out of your account and then log back in. That would force your Dashbaord to reconnect and reload all the information from the servers. 

Let me know if you have any further questions.

[Psphotography]

I

If you take a look at the —lbs it does change in the arc when i jump on the Aria 2 scale. It syncs fine. But it does not who how much I have lost since april 6h

I don’t know if it is something i am doing wrong or not

THanks

Patrick

[Psphotography]

I have logged in and out several times.

It shows in the arc what my weight is but in the lbs it just shows --

[LanuzaFitbit]

Hello @Psphotography! 

Thanks for those screen shots and for trying what I mentioned. 

I'd like to ask you a couple of questions in this case:

• What mobile phone are you using?
• When did this start happening? Was it like that before?

Let me know if you need any further assistance.

[Psphotography]

I’m using the iPhone 8 and it started the day I got the Fitbit and aria 2 about a month ago.  It never showed the loss

[LZeeW]

@Psphotography  I did a pretty extensive search of the forums and it seems like you are the only user who is experiencing this behavior in the iOS app -- and no reports of this behavior in any other platform app. 

My next step in trying to fix hinky app behavior is to delete the app, turn off my phone for 30 seconds, restart my phone, the redownload the app.

Have you tried that?

[LanuzaFitbit]

Hello @Psphotography! Thanks for coming in to help @LZeeW.

I'd definitely recommend following @LZeeW's suggestion. It should definitely help out. 

If you tap on the weight tab and go into the details, do you see the information show up in there?

Feel free to reach out if you need any further assistance.

[SunsetRunner]

I also have this problem, I just had not bothered reporting it previously.

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for coming out and sharing this. I'll be sure to pass it on to the team.

If possible, please do follow the steps posted above. There is chance that they will work.

Let me know if you have any further questions.

[SunsetRunner]

Thanks @LanuzaFitbit. I will try this out when the iOS app is working for me again - unfortunately, I am one of the users affected by the bug in the latest version that prevents users logging in (with the "This account is pending deletion" error message).

[LanuzaFitbit]

Hello @SunsetRunner.

That's terrible, thanks for letting me know. 

I'm sure that once that bug is resolved you will be able to get all details showing correctly on your app.

Let me know if yo have any further questions.