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new phone can't find fitbit

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‎04-15-2018 12:18

‎04-15-2018 12:18

I just got a new phone (iphone 7) and my fitbit flex 2 can't be recognized by it.  I tried resetting fitbit and also uninstalling/reinstalling app.

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‎04-15-2018 23:35

‎04-15-2018 23:35

Do you still have your old phone? If so, check that it doesn't have a connection to the fitbit in its bluetooth settings. If it does then remove it as it may be blocking connection to your new phone.

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2 REPLIES 2

‎04-15-2018 23:35

‎04-15-2018 23:35

Do you still have your old phone? If so, check that it doesn't have a connection to the fitbit in its bluetooth settings. If it does then remove it as it may be blocking connection to your new phone.

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‎04-16-2018 11:32

In response to SteveH

‎04-16-2018 11:32

Thank you. I got it all figured out. I really appreciate the response.
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