not syncing

[MCYOUNG66]

My Fitbit is not syncing!!! This have been going on since last month ..,,please help 

[SteveH]

The first thing to try would be a restart of your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work.

If that doesn't fix it then there are some more suggestions in this help article:

http://help.fitbit.com/articles/en_US/Help_article/1866

Note that fitbits can only hold up to a week of detailed data between syncs so you may have lost some data by now.

[MarcoGFitbit]

Hello @MCYOUNG66, thanks for joining us, it's great to see new faces around!, it's always nice to see you around @SteveH. 

@MCYOUNG66 I noticed @SteveH recommended some excellent tips such as restart your tracker and provided a link with more troubleshooting steps. I was wondering if you're still experiencing syncing issues after trying these steps. If so, I would like to suggest setting up your tracker as a new device; don't worry, this won't delete any information already stored in your account. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful. Give it a try and if you need anything else, feel free to reply!