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"Connect to Internet" message on Fitbit app

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‎04-02-2019 13:52 - last edited on ‎04-03-2019 07:54 by Moderator Alum

‎04-02-2019 13:52 - last edited on ‎04-03-2019 07:54 by Moderator Alum

Message banner at top of dashboard to “connect to internet to retrieve ....etc” although connection is actually OK.

 

 

Moderator edit: subject for clarity

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‎04-03-2019 07:57 - last edited on ‎05-13-2025 10:26 by Fitbit Moderator

‎04-03-2019 07:57 - last edited on ‎05-13-2025 10:26 by Fitbit Moderator

A warm welcome to the Community @GerrywithaG.

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS app board, since I think that here you will be able to see more related topics about the Fitbit app.

Now about the issue you are experiencing, can you please provide me with some screenshots of this message? In the meantime, I recommend checking if your Fitbit app is updated by following the instructions provided in the help article How do I update the app to the latest version?.

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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