help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Looking..." for Charge 3 and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2020 07:13 - edited ‎10-20-2020 07:23

‎10-20-2020 07:13 - edited ‎10-20-2020 07:23

UPDATE: Last resort, I deleted and re-installed the app. It's now working. Whether that was the solution, or something at the mother ship just got fixed at the same time, I have no way of knowing.

======

My Charge 3 sync'd without difficulty yesterday evening. Today, the iOS app says it's "Looking.." for it and won't sync. I have force-quit and restarted the app. I have rebooted (not just power-cycled) the iPhone and have rebooted (smiley-face) the Charge 3 and have cycled WiFi off and on and have Forgotten the Charge 3 in Bluetooth and re-connected it. "Sync Now" is grayed out on the device page of the app, and attempting to force sync with the pull-down gesture produces a momentary "Syncing & Refreshing" with spinning circle before it gives up. On the other hand, if I initiate a workout, the device says it has connected with the phone, but if I end the workout the phone does not display the workout record. The app shows a battery reading of 84% while the device says 81%, so it appears that the phone is not accessing the device at all. Is something wrong at the mother ship? I have done everything that I know of being able to do at this end.

 

Best Answer
0 Votes
1 REPLY 1

‎10-20-2020 19:47

‎10-20-2020 19:47

I have charge 3 & Android galaxy 10 . I also have same issues since  the beginning of Oct., my fit bit just turned a year old in Sept. a little frustrating because I too have run through some of the fix suggestions.

Best Answer
0 Votes