"Unable to load your goals"

[magidin]

The app says it is "Something went wrong. Unable to load your goals" since yesterday. 

This on top of the months-long issue of it not showing old previous days totals for months now. (I'm on a 1650 day step streak, and this looks likely to lose it because you continue to fail to fix the app).

iOS app for iPad, version 4.41.

[bry1216]

Hi JuanFitbit

I use an iPhone 12 Pro with Fitbit Charge 4 and have deleted Fitbit App, turned iPhone Off, turned iPhone On and reloaded the Fitbit App  Version 4.48 (44842005).  I now have access to Hourly Activity and Steps per Day (avg).

I do not have the correct Streak.  It is at 58 day streak.  The Streak issue started in August 2024.  My streak is actually 1,698.

My case number opened Nov 4, 2024 is still open.

Is there a solution that I am missing?

[Suejgee]

I don’t think there’s a solution. I have never seen worse customer service
in my life. And they don’t give a **ahem**, it’s a giant rip off.

[Debcstar]

Thank you. 😊 I did the same thing!

[DA001]

All, just an update. I noticed about a week ago that a FitBit app update was available ver 4.48. This now works as it should on my iPhone 16  and Fitbit sense in that it now allows the editing of the weight goals from within the weight section of the app without the error message. I also don’t have to use the work around as I mentioned in my earlier post.  My wife’s IPhone SE and charge 4 is also fixed. 

[TheBUG642]

I have deleted the app, Installed the new version 4.48 and now I can go in and not get the notice but when I change to the hours to what I want and press "save goal" it won't save the new hours.   

[kbn]

I have uninstalled and reinstalled 3x and there is no way to update my weight goal.  The field is greyed out on every screen mentioned. I am on Version 4.49, the latest update.  It's been this way for a month, no solution. I've had fitbits since 2003 and this is the first time a feature has been inoperative for extended periods of time.  

[Dgallego1]

deleting and reinstalling the app worked for me.

[Mavis57]

I want to try this fix, but I am afraid that if I delete the app I will lose all my historical data as the app says deleting it causes permanent loss of data?

 I have been suffering for months with the same issue as many other users and can’t get some of the data on my main page.

[bry1216]

I didn't lose any current data.  It corrected the missing data except the Streak wish is over a year old now.

[Mavis57]

Thanks! That is reassuring 🥰

[TezzaGio]

Just a quick thank you! super helpful.

[AndreaFitbit · Accepted solution]

Hello everyone!

I have excellent news. The fix for this bug is available in our iOS 4.56 Fitbit App. Please go to the Apple Store and update your app to this version. 

Have a great day!