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sense screen response

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So I just got my Sense last week, and my screen does not seem to respond very well when tapping it to turn on screen etc. It sometimes takes quite a few tries before face lights up. Or changes to show steps etc. 

This is pretty frustrating.. can someone help me .. not sure what I’m doing wrong. Also I have restarted it and no difference. 

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tapping doesn't really work use the side button always. also when swiping on the screen always start from the edge of the device it will respond a lot better.

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