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surge not syncing with phone

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‎09-12-2016 06:53

‎09-12-2016 06:53

was perfectly fine till about a month back. Started not syncing win phone calls and text messages at first. Now not even syncing with daily data... Have tried hard resets, restart phone and all other community tips and tricks. Not avail. Sad part is that my best 10k run time this year is not syncing up.
Same this has happened once before - that was after four months of extensive use - was given a replacement that time around. Did not expect it to happen again - only difference is that this time it lasted 8 months.
Please help. The device doesn't even get set up as a new one with any of my phones - I am using an iphone 6plus and a 6s... These poor phones keep searching and can't find this surge
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‎09-13-2016 09:26

‎09-13-2016 09:26

 Hey there, @Rohanbhar! Welcome to the Forums! Hmm...this should not be happening. It is very weird that it is giving you this issue now. Please confirm that you have tried all the troubleshooting steps provided in this post. 

 

Besides that, you can try to turn off all other Bluetooth devices you have in your house and leave only the one you are trying to sync with, sometimes this might interfere with the connection. 

 

Keep me posted! Cat Tongue

Solange | Community Moderator, Fitbit
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‎09-18-2016 16:58

In response to SolangeE

‎09-18-2016 16:58

Tried everything. Even called your US contact us number. There too was asked to follow a few trouble shooting steps. Did all of them but did not get a different result. Still not able to sync.

why did this suddenly happen? Is it because of extensive use? Should not be. It is supposed to be worn almost 24x7, right?

What surprises me is that it has happened for a second time. Same symptoms and exact same result. There definitely is some bug with the hardware here....

1. This surge is not syncing, whereas another did
2. Tried with two different phone, same result
3. I have not shifted my house, bought or installed any new Bluetooth device - my surge used to work fine, it did for 9 months, now died?

Although i have been promised a replacement, I have lost some very precious data - not coming down from the surge into my device and have not been tracking my progress for a few days now.

Please have the experts look into this - to my mind this looks like a sign flaw....

Sent from my iPad
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