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‎10-11-2019 14:24 - edited ‎10-11-2019 15:16

‎10-11-2019 14:24 - edited ‎10-11-2019 15:16

In August this stopped syncing on my iphone X. I cannot find how I sync. I looked for 30 minutes on the web. Using the instructions for troubleshooting was useless doesn't answer the question. Why not make it easy put a sync button besides use devise on the dashboard. My iphone seems not to recognize all of a sudden from August. 

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1 BEST ANSWER

Accepted Solutions

‎10-12-2019 15:26

‎10-12-2019 15:26

Hello and welcome @2017Raptor 

I understand your having syncing issues since August. Hopefully I can help you. First make sure that both your Fitbit app and your iOS device has the latest updates. If they don’t Update them and see if that resolves the issue. If not let’s try restarting your Fitbit. You didn’t mention the Fitbit type you have but you can find instructions on how to restart your Fitbit here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1 If restarting your Fitbit still does not resolve your issue then I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

 

😃 Please let me know if this provided you with the best answer to your syncing issue.

View best answer in original post

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0 Votes
2 REPLIES 2

‎10-12-2019 15:26

‎10-12-2019 15:26

Hello and welcome @2017Raptor 

I understand your having syncing issues since August. Hopefully I can help you. First make sure that both your Fitbit app and your iOS device has the latest updates. If they don’t Update them and see if that resolves the issue. If not let’s try restarting your Fitbit. You didn’t mention the Fitbit type you have but you can find instructions on how to restart your Fitbit here: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1 If restarting your Fitbit still does not resolve your issue then I think your best course of action is to do a complete uninstall/reinstall of your Fitbit App. You will not lose data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

 

😃 Please let me know if this provided you with the best answer to your syncing issue.

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0 Votes

‎10-13-2019 10:16

‎10-13-2019 10:16

Hello again @2017Raptor 

I just wanted to check back in with you to see if your still having syncing issues or has my suggestions helped resolve your issue. If they have indeed resolved your issues would you please tap “best answer” under my post contains the suggestions I gave you. It really helps other individuals who have issues similar to yours find answers. Thanks 😃

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