Ionic

[Carbotec]

My tracker is not working

[SunsetRunner]

Hello @Carbotec 

Welcome to the Fitbit community. I understand your saying your ionic tracker is not working. I really want to help you but I need a little more information. Is it not syncing? Is it not charging? Please let me know more and I’ll try my best to help.

😃

[Carbotec]

My ionic is new, it is the second one I’ve had, trying to setup the device my ionic gives me the 4 digit code to start the tracker, but I don’t have the chance to then sync because it fails to pick up the tracker 

Hope this is enough information for you.

Regards

David

[SunsetRunner]

Hello @Carbotec 

Lets try restarting your Ionic. Here’s how: 

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons. Now try setting it up

[SunsetRunner · Accepted solution]

Hello again @Carbotec 

I think it would be really helpful if you look at this here:https://help.fitbit.com/articles/en_US/Help_article/1873/?q=Setup&l=en_US&fs=Search&pn=1#TW_Replacem...

Pay special attention too:

HOW DO I SET UP A REPLACEMENT DEVICE OR ADD A SECOND DEVICE TO MY ACCOUNT? FITBIT APP 

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.