10-09-2019 06:44
10-09-2019 06:44
My tracker is not working
Answered! Go to the Best Answer.
10-13-2019 11:50
10-13-2019 11:50
Hello again @Carbotec
I think it would be really helpful if you look at this here:https://help.fitbit.com/articles/en_US/Help_article/1873/?q=Setup&l=en_US&fs=Search&pn=1#TW_Replacem...
Pay special attention too:
HOW DO I SET UP A REPLACEMENT DEVICE OR ADD A SECOND DEVICE TO MY ACCOUNT? FITBIT APP
10-10-2019 09:46
10-10-2019 09:46
Hello @Carbotec
Welcome to the Fitbit community. I understand your saying your ionic tracker is not working. I really want to help you but I need a little more information. Is it not syncing? Is it not charging? Please let me know more and I’ll try my best to help.
😃
10-13-2019 11:41
10-13-2019 11:41
My ionic is new, it is the second one I’ve had, trying to setup the device my ionic gives me the 4 digit code to start the tracker, but I don’t have the chance to then sync because it fails to pick up the tracker
Hope this is enough information for you.
Regards
David
10-13-2019 11:46
10-13-2019 11:46
Hello @Carbotec
Lets try restarting your Ionic. Here’s how:
10-13-2019 11:50
10-13-2019 11:50
Hello again @Carbotec
I think it would be really helpful if you look at this here:https://help.fitbit.com/articles/en_US/Help_article/1873/?q=Setup&l=en_US&fs=Search&pn=1#TW_Replacem...
Pay special attention too:
HOW DO I SET UP A REPLACEMENT DEVICE OR ADD A SECOND DEVICE TO MY ACCOUNT? FITBIT APP