About Talahthas

@Yay4Zumba I'd suggest clearing your Fitbit App's cache. Then restart your phone and synchronize again. ... View more

@franc Are your steps registered on your device and not synchronized with the Fitbit app, or does your Charge 5 not display your steps? ... View more

@banjonoise Most likely the reason is that you don't get GPS signal while exercising in the gym. "Outdoor Workout" is meant for activities like kayaking, stand up paddle board, downhill skiing and similar activities where you don't count steps. And there's absolutely no limit to how many exercises you track per day. ... View more

@FriendRaven1 Your device's step (and distance) count accuracy should improve if it's able to gather GPS data while you're walking because it will "learn" what a step really is. So just turn GPS on and track some walks as exercises.   I'll keep my fingers crossed. 🤞 ... View more

@Alexon.tw Sorry to say, but that looks like a defective device. Contact Fitbit Support to check for service options: https://myhelp.fitbit.com/s/support   ... View more

@ElderlyFitLady Thanks for your feedback! If you have any further questions, do not hesitate to come back. Have fun with your Charge 5! ... View more

@bobcarmean As @Odyssey13 already mentioned: The Fitbit app itself is free for Android and iOS. You will never ever have to pay for downloading and installing the Fitbit app from the Google Play Store or the Apple App Store. So, make sure that you didn't download the Fitbit App as an .apk file from another source paying for it with your credit card! ... View more

@ElderlyFitLady I'd suggest to first check if the reminder to move is actually set to "On". To do so, please open the Fitbit app, then follow these steps: Next, let's see which setting for the vibration alarm is set on your Charge 5: When the watchface is visible, please swipe completely down until you see Settings. Tap Settings, then swipe up to the fifth menu entry that says "Vibration". There you can change if you prefer strong or normal vibration.   I hope this helps to track down the problem. ... View more

@Bchorn57 Please check wether or not your heart rate data is shown on your Fitbit Dashboard on the web. ... View more

@SunsetRunner I'd suggest using "Spinning" instead of "Bike" if you're training on a stationary bike. It seems that, as Charge 5's built-in GPS doesn't get sensible data on a stationary bike, it doesn't track your exercise at all.   I'll keep my fingers crossed. 🤞 ... View more

@Wendy2022 I'm sad to hear that your're in trouble with your Charge 5. Sometimes it's best to do a factory reset if you're experiencing several problems at once. To do so you should first synchronize your device with the Fitbit app to get your current data safe. Then go to your account in the Fitbit app and remove your Charge 5. Now you should make sure that your Charge 5 is attached to the charging adapter before continuing. Next follow these instructions: After that your Charge 5 is ready to be set up from start, this time hopefully without any struggle.   I'll keep my fingers crossed. 🤞 ... View more

@msetipani It's very sad to hear that your Charge 5 doesn't seem to work as expected. To track down this issue please let me ask you two questions: 1.) Does your Charge 5 show any data like steps, distance, heart rate etc. and you're missing those in the Fitbit app? Or are there no data on the device itself? 2.) Has everything been working before, or has this issue been present from the beginning of the installation of your device and the app? ... View more

@Pat-In-A-Hat I'd suggest trying "eliptical" training mode when you are kayaking. ... View more

@bobcarmean Are you talking about adding a credit card to Fitbit Pay? ... View more

@aftonsteps Sad to hear that. Have you tried logging in to the web dashboard at Fitbi.com? If not, please it give it a try and report back. I'll keep my fingers crossed. 🤞 ... View more

@Regord Sad to hear that you have a problem with your Charge 5. Please make sure to wear your device two fingers wide above your wrist while training and give it another try. I'll keep my fingers crossed. 🤞 ... View more

@Jezza30 Sad to hear that. Are you using the original band that came with your device or another genuine Fitbit band? ... View more

@LisaBurk Sad to hear that. As your Charge 5 vibrates when you attach it to the charging cable, I don't think it has a battery related issue. But most likely your Charge 5 is faulty. Try contacting the Support Team using Twitter, which is often reported by users to be the best way to reach Support: Get Support (fitbit.com) I'll keep my fingers crossed. 🤞 ... View more

@iAmDB If your Charge 5's battery is draining that fast, it's most likely either the battery has become faulty or some process is constantly running in the background. And that might have to do with you Smartphone's Bluetooth connection to your device. Have you tried restarting your phone? Have you checked wether or not the Fitbit app is able to find your Charge 5? ... View more

This seems to be a problem with the Fitbit App on your iPhone. Have you tried restarting your iPhone as well?   I'll keep my fingers crossed. 🙂🤞 ... View more

Have you tried restarting your Charge 5 using the button on the plug of it's charging cable? If not, try that: - Connect the charging cable to a USB power source. - Connect your Charge 5 to the power cable. - Press the button on the plug of the charging cable 3 times within 8 seconds while holding it for 1 second every time. After that, the Fitbit logo should appear on your Charge 5 display. I'll keep my fingers crossed. 🙂🤞 ... View more

@radesix wrote: Charge 6 talk is speculation due to an FCC filing.   Fitbit Charge 6: FCC Filing?  Didn't notice that. Thanks for your information. 👍 ... View more

@mchili wrote: Just read all about the new Fitbit sense, versa and inspire coming out next month PLUS a new charge 6 around the end of the year! Interesting timing? 🤔 Fitbit has launched the new Fitbit Sense 2, Versa 4 and Inspire 3. But where did you read something about a new Charge 6 being released around the end of the year? 🤔 ... View more

"Continuum" is one of the watch faces that use an animation when you turn it on. "Retro" is another one that does so. If you get screen flickering with those, I assume an issue that is hardware related, maybe a connection problem with the OLED display. My advice is to get it replaced as soon as possible. ... View more

@Catwoman777 wrote: Same here. No update needed as it is now working fine.  I’m with you  If it ain't broke, don't fix it! 🙃 ... View more

@SteveCDN  schrieb: Tks for the clarification. Still reticent to do this. Does the sync work better as my Bluetooth : Charge 5 connection is spotty and probably the reason the firmware upgrade never finished as it showed connect/ no connect/connect etc. You can always check wether or not your data is current on Fitbit's servers by visiting the web dashboard (Fitbit-Dashboard). If they are up to date, there's no risk losing data when you're making a factory reset on your Fitbit device. If you have BT connection issues, make sure that Fitbit app's privileges are set to the highest possible settings. The app's services are running in the background to connect to your Fitbit device. On the other hand your Fitbit device is constantly searching for the app's services to synchronize. That's one of the reasons why your Fitbit device's battery can drain very fast. Simply said, your phone's power management may put Fitbit app's services to sleep. And your Fitbit device is searching and searching and searching ... And it's battery goes down and down ... ... View more

@Allistar wrote: Here's my experience with the latest firmware on a Charge 5 just as a point of comparison: I bought my device 6 days ago from the local Harvey Normal store. During the setup process it upgraded the firmware (I didn't seem to get a choice in this, but that's to be expected). The first full day I used it the battery ran flat, but that was after using the GPS to map 6 hours of dirt bike riding. I charged it that night and then used it "normally" for the next 5 days. After 5 days of continual usage the battery was down to 50%. It's curious that mine is operating as expected with the new firmware. Could it be because it's brand new? For those with an issue is there a way to do a factory reset and see if that fixes it? Here are two more Charge 5 that work like a charm after having been updated (mine and my Mom's). There are many possible reason's why some users are experiencing issues after the update. But to investigate those, Fitbit would nead a different approach. Your idea of a factory reset, however, is a good one. 👍 ... View more

@SteveCDN wrote: Tks for the feedback. Factory reset may be an answer but for those us who like cumulative data … this will probably be lost. I have seen nothing on the website about saving and preserving data. Exporting would probably be a stretch for Fitbit engineers. Your user data are stored on Fitbit's servers associated with your Fitbit account as long as the synchronisation between your Charge 5 and the Fitbit app is working. Data are preserved even if you switch to another Fitbit device. So don't worry about that. But you'll have to run through the initial setup of your Fitbit device again if you do a factory reset. And, depending on your phone, it might be useful to remove your Fitbit device from the list of known bluetooth devices before you set it up again. ... View more

@Devonian wrote: You are just coming over as a Fitbit stooge.   No one seems to agree with you.   Let it rest. As your frustration about the latest firmware update obviously controls what you're thinking, I'll forgive your rudeness. In real life though you'd better care about what you're saying. ... View more

@Devonian wrote: Congratulations on your clarity of thinking,  doubtless stellar career in IT and impressive list of Fitbits owned.   Here’s another collection of dissatisfied people who would benefit from your sage advice:   https://community.fitbit.com/t5/Feature-Suggestions/More-clock-faces-for-the-Charge-5/idi-p/4976617 You simply misunderstand a very important point: The people who were posting in the thread you've mentioned have no reason to be dissatisfied. Instead they have wishes for further improvement af a product they have bought as is. There was no promise by Fitbit to offer any further watchfaces for the Charge 5 when they bought their devices. So any watchface Fitbit offers is to be considered a gift. ... View more

@radesix wrote: Its ironic that you are the one encouraging people to calm down.   The original poster you responded to simply assumed there were better faces and was disappointed to find otherwise.   I've been living with the Charge 5 for a year.  Calmly and patiently logged a feature request for a stats heavy face, along with many other people. Calmly and patiently waited for the update that touts the most requested feature of the past year, only to have the device rendered inoperable. Even if operable, a dud face that didn't resonate with anyone.   I get the impression that you are on the dev team for this disaster thus the personal angst that comes across in your post.  If you are on the dev team, read these threads and address some of the issues in the next sprint.  If you are not on the dev team, just chill. If there is ever a time when a customer has a right to be frustrated with a company and product... its this one.   You're right in some things of your recent post. As I am the one to be calm in this case, I try to give others a different point of view. This thread is all about difficulties of some users with the latest firmware update. Users can get angry about software issues. Users can get desperate about them. I know that. I experienced that quite often. And you have to learn to get calm while tracking down those problems to stay in this job. But those users then often complain about other things just to vent their anger. And that's what I want to defuse with my recent postings.   And, no, I'm not associated with Fitbit other than being a Fitbit user for quite a while, besides having used Polar devices, Garmin devices and others. ... View more

@SteveCDN wrote: I think all most of us just want are the firmware updates suggested by Fitbit(Google) in a smooth and efficient manner. The fact that this isn’t happening is cause for concern. Too often users are used beta testers as it is too much trouble to roll out a well researched and relatively big free release. The fact that many have problems with this install, the product loses data and functionality is hard to defend. Shame on your industry! Steve Sent from my iPhone THAT'S what this thread is all about.  Thanks 👍 ... View more

@radesix wrote: I'm not sure what being in the IT business for 30 years has to do with a customer frustrated about feature regression.  It isn't about a clear head either.  The simple fact is many of us have been using Fitbits for years, over many models and iterations and we had better experiences and features from prior models.  From personal experience, previous Fitbits had faces that were much more usable/desirable than what we have today with the Charge 5.     There has been an an open and active thread for about a year now about how horrible the faces for Charge 5 are and many many people asking for a stats heavy face, myself included.  I think I asked for this last October or so.    So, I'm sure from your experience in IT you can understand its absolutely fair that a long time Fitbit user who has grown accustomed to certain features and functionality would assume that the next version or iteration of a product builds upon and is better than previous versions. Users generally don't expect to regress. Furthermore, If when a product IS released that has regressed and customers band together and verbalize the desire for old features or functionality to return... and after a year of being patient... a new update touts the very feature you requested but it turns out to NOT be what the community requested... its fair to complain and voice frustration regardless of what specification or picture may have been represented on a box or in marketing material.    Stated simply, older Fitbits had better screens for stats. Lots of users don't care about a clock/watch because a Fitbit isn't a clock or watch. Lots of people have been asking for a year now for at least one stats heavy face like we had available on previous devices. An update was announced and touted to have new faces. Instead the update offered ONE stats unusable face that nobody was requesting.   I'm not sure why you think people don't have a right to be frustrated by this. Everybody who made her/his purchase decision for the Charge 5 had many possibilities to get informered about it's features. If you haven't, it's your own fault. Oh, well, you could even have returned it in a given time if you weren't satisfied, to get a different model instead. No one URGED you to buy Charge 5. ... View more

@Devonian wrote: Congratulations on your clarity of thinking,  doubtless stellar career in IT and impressive list of Fitbits owned.   Here’s another collection of dissatisfied people who would benefit from your sage advice:   https://community.fitbit.com/t5/Feature-Suggestions/More-clock-faces-for-the-Charge-5/idi-p/4976617   You don't understand the point: You CANNOT purchase a product with it's given specs, REQUEST any further features after your purchase and BLAME any company for not implementing your wish list. That's ridiculous. Think about that! Without anger about a firmware update that went wrong for quite a few users. Calm down! ... View more

@Devonian wrote: Yes No. But during over 30 years of IT business I've learned to keep a clear head if something doesn't work as expected to be able to get to the bottom of the problem. Feel free to correct me if I'm wrong criticizing anyone to blame a company for not implementing her/his wishes for additional functionality after release. That's not the way this business works. That's not the way any business works. ... View more

@Devonian wrote: Blimey. Do you work for the Fitbit PR department?   Me? ... View more