About Talahthas

@SLW422 You bought a product with given specs and features. Then, after your purchase, you blame the company for not fulfilling your wishes(!) concerning product improvement?! I really don't get it ... 🙄 ... View more

@Allistar I've mentioned you because you critized a product you've already purchased for a feature that was perfectly clear before your purchase, while this thread is going to become a witch hunt. If you want to ask the devs for any feature in the future, please use this thread. ... View more

@Allistar, @Devonian  In all respect: You always have the option to check what you're going to buy before you finally make your purchase. So blaming any company for not fulfilling your wishes after you bought their product is not an option. Fitbit's Charge series are fitness and health trackers being as small and comfortable to wear as possible. And they track what they are supposed to do. Maybe Fitbit Sense would have been a better choice for you due to it's larger display and available watch faces? I've been using the Versa and the Versa 2 for quite a few time. Today, I'd never give up the comfort of wearing my Charge 5 for the larger display and bulkier size of any smartwatch. ... View more

Why don't you just use watchface "Runliner" to get your metrics at a glance? 🤔 It's advantage is that you don't have to fiddle with tiny numbers, but instead have colored bars to indicate you individual progresses. ... View more

Several weeks now and my Charge 5 as well as my Mum's Charge 5 are working like expected, even with update 1.17150 installed as soon as it was released. ... View more

There's no need to match your charger with the size of the battery as the charging electronics is inside mobile devices. What you plug into a wall socket simply is a power supply. The charging electronics of the corresponding device then regulates what amount of power is directed through to the battery while constantly controlling the battery status. That's why the last few percent of charge sometimes last forever: The charging electronics do what's called "tickle charging" to not stress the battery too much by generating too much heat. To extend battery life as much as possible, you should keep it's charge between 10 and 90 percent. This is applicable for every Lithium battery. ... View more

@jorg4321 To give the devs more information to fix any incosistancies, you should add which phone and which version of Android you're using.   On my phone the "Find My Phone" function works fine even if the Fitbit app isn't opened at all (Pixel 4a, Android 12).   So that's not a general bug in any way. ... View more

@radesix Nice to see that we meet at eye level as I've been in IT support and service for over 30 years and Fitbit owner since the Fitbit Charge. I agree that something weird is going on with this update. But I don't agree with you in terms of this update generally being crap. Please explain to me why you think so! I, myself, can't find any logical reason why the same update does work differently on several of the same devices other than maybe Fitbit changed SOCs in different production runs of Charge 5. Or maybe they optimized it's hardware design to optimize production. If this is the case, Fitbit of course should have considered this in the update.   But, anyhow, there's always the chance to get your hardware device replaced with a current one that is compatible with the current update ... ... View more

@radesix Exactly that's the point! They had to replace your device amongst the devices of a few others. I understand your anger. But even what you've experienced doesn't mean that this update is pure crap, because thousands and thousands of other Charge 5 are working as expected after the update. But their users don't post in this forum. There must be some issues during the update process. Maybe the update is interrupted in a critical stage due to your phone dropping BT connection for any reason. But we shouldn't put all the blame to Fitbit. ... View more

@Sarahyogi If your last message was ment for me: No. I had updated my Charge 5 without any issue as the update was released to public. And I've updated my Mom's Charge 5 two days ago with no issues as well. But both devices had worked like a charm before the update. That's why I don't believe that the update is to be blamed. There simply might be some Charge 5 around that have hardware issues which can't be corrected by any firmware update. ... View more

@Sarahyogi Try contacting them at support(at)fitbit.com. ... View more

@Catwoman777 Why not send them an E-Mail instead? Those mail support-systems are usually controlled by a supervisor. Therefore, according to my personal experience, it's the best way to open a support case. ... View more

@Catwoman777 As mentioned before, I've had two replacements by Fitbit. Any hardware company these days might have failures in their hardware products. Otherwise hardware products would cost two to three times the prices we pay. But good customer support is there to compansate for that. Please keep us updated with your experiences! ... View more

@Sarahyogi Have you tried getting your device replaced by Fitbit by directly contacting their support? ... View more

@All  Let's calm down! I've been in IT service and support for 30 years and have experienced way too many hardware and software issues trying to solve them and keep systems up and running. And before the mood in this thread is going to escalate, I have some thoughts for you ... First of all: Community forums almost always are "hospitals". You most rarely see anybody posting that her/his device is working properly, but instead see calls for help by those whose devices won't work as expected. So, stating that the latest firmware update for the Charge 5 is crap because of around 20 users experiencing problems after the update, ignoring those thousends whose devices could be updated perfectly fine is, at least, unfair. But I understand the anger of each and every user who got in trouble after having updated. So, did you follow Fitbit's instructions how to update? Especially the point to keep your device close to you phone during the update process?How do I update my Fitbit device? Besides other wearables by different companies, I've used several Fitbit divices over the years. I never ever had any issue while updating any of those devices. But there are some catches though. Therefore make sure that your phone and your device are connected to a power source during update. And put both devices near to each other until the update process is finished! To those whose Charge 5 got bricked while it was updating: I've had hardware issues with my Charge HR and my Versa. In both cases Fitbit support was there for help. As mentioned before, I have been in IT business for 30 years. And I've learned to differentiate good customer support from bad customer support. That's why I've owned all those Fitbit devices. And, no, I'm not getting paid for my statement. ... View more

Update went like a charm. 🙂 No new clock faces. 😕 But wait! Fitbit never said that there really are new clock faces. They just suggested to find new clock faces. Maybe in a sense like to find easter eggs at Easter? You cannot be sure that there are any. But you can nevertheless try to find some ... 🤔 ... View more

I still think that Fitbit should change the behavior of the graphical representation of the current heart rate to a continuous display in a "common" daily range. If you are exercising, you most likely let the Charge track this exercise and don't have a regular watchface visible. ... View more

@DavideFitbit I've just tested what you've experienced concerning the graphical display of the current heart rate. For me, the icons light up starting at 110 bpm. By the way, I've found the same behavior in watchface "Rise Up", whereas the graphical representation of the heart rate in watchfaces "Continuum" and "Target" works as expected. So there seems to be nothing wrong but rather weird. Anyhow, thank you very much for your assistance and help! 🙂 ... View more

@DavideFitbit Of course, I can test this. But this picture in the watchface gallery of the Fitbit app tells a differrent story:   ... View more

@DavideFitbit :   Can you at least confirm that this is a general issue with this watchface? ... View more

The graphical display obviously is supposed to show either the percentage you've reached of your set goals (for active zone minutes, distance, calories burnt and steps) or, for heart rate, should increase when your heart rate increases, what it doesn't. ... View more

Inside the Fitbit app there are pictures for all of this watchface's switchable stats. Here is the one for heart rate:   ... View more

Hi Davide, thanks for your fast reply. As mentioned, the numerical value is displayed propperly in this watchface, but the graphical indicator stays at "zero" all the time:   Other indicators, on the other hand, are working as expected:   As heart rate messuring is working perfectly fine all around with my Charge 5, I assume there is a software issue with watchface "Hexa" regarding heart rate being displayed graphically. I've tried the soft reset procedure you mentioned. But it didn't fix this issue. 😕 ... View more

The Fitbit App on my iPhone has offered the update to my Blaze by just opening it half an hour ago. So I think it's an automated update that is rolled out by rules set by Fitbit.   Regards Stefan ... View more

Outstanding that you are still providing functional updates on a device that's been released over a year ago instead of forcing loyal customers to buy new devices to get all the latest features - great job!   Best regards, Stefan ... View more

Update has just been installed - thnx @Fitbit!   Regards Stefan ... View more

Guys, you all seem to not have understood the system behind this particular update: You first have to reach a daily step goal of at least 17500 steps before your Fitbit account will be unlocked and get the update as a reward ...      Regards Stefan ... View more

@RhysLewis wrote: I've had the update for a few days now, and really like the changes other than the fact that there's no way to turn the notifications off at night other than manually unchecking them.  I get emails through the night from various systems or people on the other side of the world, which wakes me up with a buzzing every time.   If you are looking for ideas for the next release, stopping notifications when you are asleep (like the reminders to move) would be great! Hi,   have you tried activating the "Do not disturb" function on your linked smart phone during your bedtime?   Regards ... View more

@Swdecord wrote: Every few days, I notice on my heart rate historical display on my app, that there are gaps of 15 to 45 minutes where the heat rate is not tracked at all...It looks like the same gap which appears when you charge your Blaze...My heart rate while sleeping can go as low as 48, so perhaps this is why it is happening...I haven't noticed anyone else complaining about this issue... Hi Swdecord, you could check wether or not you are wearing your Blaze too loose, so that, while moving during your sleep, it could lose contact to your skin and thus isn't able to work correctly. Regards, Stefan ... View more

Hi restlessdan, I noticed the same. I think this change was done to further increase battery live, but I hope they'll reverse that. Regards, Stefan ... View more

Hi donnasicilia, please try resetting your Blaze by keeping the left button and the lower right button pressed until you see the Fitbit logo on it's display. Regards, Stefan ... View more

Hi, as far as I know, Bluetooth Classic isn't used at all when Blaze is paired with an iPhone via BT because Blaze uses the extrended BT LE protocol offered by iOS to control Music on the iPhone. Therefore, when BT LE pairing is working correctly, Bluetooth Classic doesn't appear in Blaze's settings while paired with an iPhone. Regards, Stefan ... View more

Unfortunately that sounds like a defective unit. Please try contacting Fitbit Support to get further assistance. Regards, Stefan ... View more

Please try putting your Blaze into it's charging cradle to see what happens when you connect the USB plug to your charger. Regards, Stefan ... View more

Hi secker, by "blinking with white and blue dots", you mean the Fitbit logo that appears on the display during startup? Then I'd suggest resetting your Blaze by keeping the left button pressed together with the lower right button until the display goes dark and the Fitbit logo reappears. Regards, Stefan ... View more

Hi Justin, I'd suggest to try to reset Blaze and check wether or not it's working correctly afterwards. To do so, keep the left button and the lower right button pressed until you see the Fitbit logo on your Blaze's display. Also check the sleep sensitivity setting in you Fitbit web dashboard. Regards Stefan ... View more