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Haven't received replacement for Inspire HR

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‎02-24-2024 00:21 - last edited on ‎02-26-2024 12:36 by Fitbit Moderator

‎02-24-2024 00:21 - last edited on ‎02-26-2024 12:36 by Fitbit Moderator

I'm getting really annoyed. I sent my fitbit back as instructed. Then nothing. I've emailed on the threads we had already and they just won't talk to me. They have my fitbit and seems they intend to ignore me and nor send the replacement?.?

 

Moderator Edit: Clarified subject and updated label

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2 REPLIES 2

‎02-25-2024 22:45

‎02-25-2024 22:45

Bonjour, il faut les relancer par mail et téléphoner j'ai eu le remplacement sous 15j. Bon courage

https://myhelp.fitbit.com/s/support?language=fr&co=FR

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‎02-26-2024 12:49

In response to MF59

‎02-26-2024 12:49

Welcome to the community, @Tash111. @MF59 It's good to see you here.

@Tash111 Thanks for bringing this to our attention, and I apologize for this inconvenience. This isn't the type of experience that we want you to have, and I appreciate your feedback as it'll help us to improve our services, and prevent this from happening again.

I've forwarded your comments so our Support team can review your case and provide you with more information about your replacement. Please keep an eye on your inbox, you'll receive an email from them soon.

@MF59 Thank you for taking the time to help our member. In the future, please make sure to post in the language of the forum you're participating in. This will help us to prevent any confusion.

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