Inspire 2 stopped syncing with iPhone Fitbit app

[kahoelzl]

This morning I couldn't get my Inspire 2 Fitbit to sync with my iPhone. I tried rebooting my phone. Then I tried breaking the Bluetooth connection and repairing my device. Then I uninstalled and reinstalled the app. At that point, I think it partially synced. I can't get any sleep info to sync and there's a message at the bottom of the screen that says, "Couldn't sync your Inspire 2".

[A.mackay]

I’m having the exact same issue and I have tried to problem solve as well. Can’t get it to sync no matter what I do. Please help!

[KaitlynD]

Same exact issue with mine. Also started this morning. 

[errrca]

Same here. I’ve tried everything twice and nothing. 

[GigiStephanie61]

Ditto to everyone’s experience!  Very frustrating. 

[KaitlynD]

Fixed: re-installing the app prompted me to login with my Google account which I had not done previously. Everything synched immediately. 

[kahoelzl]

I'm glad that worked for you! I was also prompted to sign back in and that's when I got the partial sync (no sleep stats) and the continuing message that it wasn't going to sync.

[errrca]

That worked for me! I just logged out and logged back in with my Fitbit account. 

[kahoelzl]

It finally did a sync! Maybe it needed time? There was an update today and it wouldn't sync before the update or after, but now it magically does.

[EricEsme]

ame problem, had to reinstall Fitbit from Google, earlier data lost, device showing bad data from Iphone fitness app, any idea how to recover good Fitbit data

[KThompson61]

Android user, same problem..the reinstall fix lasted 12 hours. Now, no syncing..

Been 3 days 

[Robbie49]

I've been having connectivity issues since the last update. It's buggy and it's annoying. I do eventually get the Inspire 2 / Fitbit app (mine is an Android phone) but it can take a while.

I'm hoping the developers are getting feedback about the latest update as it's caused a lot of problems and also that they can rectify the issue, whatever it is.

[Kindrathrasher]

This has been happening with me as well. Have you found anything to fix it? I have been uninstalling and then reinstalling the app every few days, as it only works for a few days before it stops syncing. But today I tried reinstalling and it is no longer working. Has anything worked for you?

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I tried this and it works for a few days and then stopped.i repeated the process a couple times but today it is no longer synching no mattwd how many times I uninstall and then reinstall it. Have you experienced this at all?

[Robbie49]

I've found that sometimes it will sync and other times it tries to sync but doesn't. Something in the update has definitely broken something.