04-15-2024 18:21 - last edited on 04-16-2024 08:48 by MarreFitbit
04-15-2024 18:21 - last edited on 04-16-2024 08:48 by MarreFitbit
Inspire 2 not tracking heart beat or sleep duration
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-16-2024 16:19
04-16-2024 16:19
@Py77 a feature of the Inspire 2 is that it can be worn on your wrist or on a clip. When it is set for the clip, the heart rate detection is turned off and you also don't get sleep metrics. To check this setting, press and hold both side buttons on the Inspire 2, you'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate. If it says "On Clip", tap on that and change it to "On Wrist".
04-16-2024 09:03 - edited 04-21-2024 06:57
04-16-2024 09:03 - edited 04-21-2024 06:57
Hi there, @Py77. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Inspire 2 has stopped tracking your heart rate and sleep data. I will do my best to help you with this.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:
Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that if your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details.
In addition to that, I suggest taking a look at this help article Why don't I see sleep stages today?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-16-2024 16:19
04-16-2024 16:19
@Py77 a feature of the Inspire 2 is that it can be worn on your wrist or on a clip. When it is set for the clip, the heart rate detection is turned off and you also don't get sleep metrics. To check this setting, press and hold both side buttons on the Inspire 2, you'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate. If it says "On Clip", tap on that and change it to "On Wrist".
04-16-2024 16:26
04-16-2024 16:26
04-21-2024 05:58
04-21-2024 05:58
You started answering this about an inspire 2, and then, when you get into the steps, you keep talking about it charger 5. I’ve been using my inspire 2 for years and it’s been a great device. But it has stopped giving me sleep scores even though it has Heartbeat information. The moderators here keep giving rote answers and not paying attention to the fact that something has changed and inspire 2s are not working anymore!
04-27-2024 20:34
04-27-2024 20:34
Same. I thought my inspire quite working. Bought a HR and it won’t work either. It shows I ran. Had the graphics of my heart rate going up. Doesn’t show anything in zone minutes or anywhere else.