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24 hour clock format

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‎02-27-2020 12:26 - last edited on ‎02-28-2020 16:39 by

‎02-27-2020 12:26 - last edited on ‎02-28-2020 16:39 by

My daughter just got an Ace 2 for her birthday today and the clock is in 24 hour format...I’ve tried everything suggested to change it to no avail, I’ve seen on here that it’s been an issue for some time, have there been any solutions offered? I have a very disappointed 7 year old, pointless having a watch she can’t understand, I’m considering returning it as it’s not fit for purpose 

 

 

Moderator edit: subject for clarity

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‎02-28-2020 16:37 - edited ‎02-28-2020 16:38

‎02-28-2020 16:37 - edited ‎02-28-2020 16:38

Welcome to the Fitbit Community, @Dreadoran. 

 

I appreciate your participation in the Forums and sharing that the clock on your daughter's Ace 2 is in 24 hour format. I totally understand how you are feeling and appreciate your efforts. 

 

I would like to confirm that our team is still working to resolve this issue and hope to have a fix soon. I recommend to keep the Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for this trouble, I appreciate your patience and understanding. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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