ACE 3 not calculating sleep correctly

[LauraM611]

Hello, 

My son has been using the ACE 3 and it is tracking sleep well but I am unable to figure out how his sleep last night is calculating? 

It says he slept from 6:58pm to 6:58am. That is 12 hours total.  

Now he was restless for 2hrs 42min and awake 8min 

But it's showing his sleep total is only 5hrs 55min.

How is this calculated? 

I assumed you subtract the total time restless and awake from the total time slept but that equals 9hrs 30mins I believe.  How does it get to less than 6hrs? 

Thank you!

[LucioFitbit]

Welcome to the Fitbit Community, @LauraM611.

Thank you for trying to get them resolved before contacting us. I appreciate your feedback regarding this experience, was this the first time you noticed this? Could you please share a screenshot of the sleep log you are referencing to? So we can take a better look at the information you mentioned earlier.

I recommend these steps that are helpful with app related issues:

- Force quit your Fitbit App

- Reboot your phone

- Restart your tracker, check this article to see how to do it.

- Force a manual sync on the App

-Try using it for another night and verify the data.

Hope this helps.