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Brand new Ace 2 trying to set up for my son, I am able to sync it to the desktop app but afterwards both the screen and button are unresponsive and all that is shown on the screen is a white horizontal line.
I have tried restarting the device, and resyncing it, but have had no luck so far.
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I just gave one to my son for his birthday.. having exactly the same issue. Either the white line or the fitbit symbol with www.fitbit.com/setup on the screen. 100% charged and synced with PC multiple times. Removed Ace2 and added again several times. Software issue?
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