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Ace 2-Kids View Not working

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‎05-20-2020 18:46

‎05-20-2020 18:46

My son has had his Ace 2 since Christmas and for almost the last month, the Kids View isn’t working.  Every time I try to switch, it keeps saying “Switching to Kids View” and never does.  Then I have to totally log back in to see my info.  I called Fitbit today and spoke with someone, did everything he said, and it still won’t switch.  My phone automatically updates any apps that need updated as well... Is there any fix for this yet?  It seems as though this has been an issue for multiple people for awhile now...

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4 REPLIES 4

‎05-21-2020 13:07

‎05-21-2020 13:07

Welcome to the Fitbit Community, @DChamp.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing when switching to kid view. Thanks for trying to resolve this and contacting our Support team, I appreciate the additional details and I am here to help. I would like to advise that our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep the Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble, I totally understand how you are feeling and appreciate your feedback. Thank you for your patience. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-08-2020 06:05

In response to LiliyaFitbit

‎07-08-2020 06:05

Has this issue been resolved as I am having the same problem.

 

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‎07-08-2020 07:22

In response to sammi101

‎07-08-2020 07:22

I’d also like to know as I’ve had the same issue too

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‎07-08-2020 16:20

In response to LiliyaFitbit

‎07-08-2020 16:20

I’ve been having this issue for a few weeks as well. My son let his ace2 go flat so it’s on the wrong time and now it’s useless! Any other way to fix this without going into kid view? I’ve tried everything that has been suggested to fix it and now I’m just getting angry. 

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