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Ace 2 Monster clock face not available

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‎08-21-2020 06:14 - last edited on ‎08-23-2020 17:54 by

‎08-21-2020 06:14 - last edited on ‎08-23-2020 17:54 by

Hi everyone

my son likes to change his Ace clock face but his fav is the monster. I know it’s called Fred and he starts off with just the eyes but now I can’t seem to find him. Does anyone know if they got rid of this clock face? I can’t imagine why as it’s the main face on the box. Please help me. Thanks! 

 

 

Moderator edit: subject for clarity 

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5 REPLIES 5

‎08-23-2020 17:53

‎08-23-2020 17:53

Welcome to the Fitbit Community, @melanie.mancini.

 

I appreciate your participation in the Forums and sharing your concern about the Fred clock face not available in the app. I understand how you are feeling and I am glad to assist you. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. Your patience and understanding while this is resolved is appreciated. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-01-2020 12:01

In response to LiliyaFitbit

‎09-01-2020 12:01

Hi we are having this issue too - I see the response was over week ago - is there any update as to when this might get resolved please? Many thanks

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‎09-05-2020 02:56

In response to HambletonLaura

‎09-05-2020 02:56

This is absolutely not good enough. How can popular features that featured heavily in advertising and on the product packaging be withdrawn with no replacement?

 

For a kids' step tracker to have only two faces that are even remotely fit for purpose isn't enough, never mind the removal of the best face. If my daughter wanted a watch then I would have got a watch. She wants a fitness tracker where you can at a glance see the steps, and that is fun for kids. 'Fred' was the only face that managed that. 

 

It needs to be fixed now, it can't be that hard to restore a feature that was working fine. And then add more 'fun' faces. 

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‎09-06-2020 04:09

In response to Keys666

‎09-06-2020 04:09

  • I completely agree... why take so long to restore it, especially since he is the main face of the ace 2. Fred is what really drew my child to this tracker instead of another one. I hope they can resolve this issue soon!
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‎09-06-2020 04:10

In response to LiliyaFitbit

‎09-06-2020 04:10

Do you have any updates on the status of this issue? I feel like this issue should have already been resolved since it’s literally the main face on the Fitbit Ace 2. Can’t help but feel it’s like false advertising...  

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