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Ace 2 countdown shows no alert

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‎08-14-2019 07:21 - last edited on ‎08-15-2019 04:58 by Fitbit Moderator

‎08-14-2019 07:21 - last edited on ‎08-15-2019 04:58 by Fitbit Moderator

Hi. When I set up a countdown in my daughter's Ace2 there is no alert. It continues running. E.g. I set up 01m and then it continues after 00:00m to 59:59 etc instead of stopping at 00:00 and alert the user. Why? Can I uninstall the app?

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 04:57

‎08-15-2019 04:57

@LadyDunan welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace 2 since it won't show any alert when the countdown goes to zero.

 

Please restart the Ace 2 as described in this help article. After this, monitor the countdown again and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-15-2019 06:12

In response to JuanJoFitbit

‎08-15-2019 06:12

Hello JuanJoFitbit,I restarted the tracker but it did not resolve the problem. Still the same.When I restarted, the tracker showed  the smile icon but didn't vibrate as mentioned in the help instructions... I also wonder if it is fine that app icons are in English despite we're leaving in France and our devices are settled in French except hers.Thanks


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