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Ace 2 counting steps from my versa

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‎07-26-2019 08:05 - last edited on ‎07-30-2019 04:59 by Fitbit Moderator

‎07-26-2019 08:05 - last edited on ‎07-30-2019 04:59 by Fitbit Moderator

Hey

 

Ive just added a family account to set up my daughters ace 2 but her watch is showing my daily step count?

I have hers synced to my ohone and also downloaded the fitbit app to her tablet but it wont allow me to view any of her details on the tablet? 

Im confused!

 

 

Moderator edit: format

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2 REPLIES 2

‎07-26-2019 21:22

‎07-26-2019 21:22

Did you setup the tracker to your account, or to your child's account under the family. 

Let's go to your device list. Do you see two yrs keeps connected? 

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‎07-30-2019 04:57

In response to Rich_Laue

‎07-30-2019 04:57

@CiaraMillie welcome to our Fitbit Community! I'm sorry for the late response. However, I would like to follow up on the issue that you are experiencing with your daughter's Ace 2 since it's counting steps from your Versa.

 

The information that shared my friend @Rich_Laue is correct. Make sure that you set up your daughter's Ace 2 as described int his help article.

 

Also, let me know what is the brand and model of her tablet.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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