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Ace 2 display is not working

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‎10-26-2021 11:32 - last edited on ‎10-26-2021 16:49 by Fitbit Moderator

‎10-26-2021 11:32 - last edited on ‎10-26-2021 16:49 by Fitbit Moderator

Hello we just have this Fitbit only for 3 weeks in use. Now display remains dead. Restart etc is not working. Can you advice us how to return and replace. My daughter spent all her weekly money for this Fitbit. Now she is very disappointed and we are to. Please help

 

 

Moderator edit: format. 

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‎10-26-2021 11:38

‎10-26-2021 11:38

Hi @Ritsaert  where did you purchase it?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-26-2021 16:51

In response to Odyssey13

‎10-26-2021 16:51

Welcome to the Fitbit Community @Ritsaert. I'm sorry to hear about your daughter's Ace 2 display and  thank you for letting us know that you have already restarted the tracker.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Thank you for your help @Odyssey13.

 

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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