Set up 24 clock on Ace 3

[danielleverduij]

Today we tried to setup the fitbit ace 3 for my son.  Everything is working but we can't get the time on the 24h clock.  I also not see the ace in my dashboard account. So i see no personal settings there to change. 

Moderator edit: format and label. 

[Odyssey13]

Hi @danielleverduij  have you seen this? How do I manage my Fitbit family account? 

[AndreaFitbit]

Welcome to the Fitbit Community, @danielleverduij. Thank you for letting us know that you're trying to get the 24h clock on your son's Ace 3. 

There were some queries regarding time format with Ace 2 which had 24h time format. Now Ace 3 has 12 hour format. You can vote for the suggestion: 24hr/ 12hr time format on Ace series.

Thank you for your help @Odyssey13.

Keep on visiting the forums.  

[VaidaM]

Hi, I can't understand how can't you solve 24hr problem from 2018? You had problems with ace 2 and still on ace 3 we can not change clock from 12hr to 24hr. It is really unacceptable. I brought this clock to my daughter and could not imagine that I won't be able change tame in this technology age 🙂 I am considering to give it back and buy another better one 🙂

[AndreaFitbit]

Welcome to the Fitbit Community, @VaidaM.

Thank you for your feedback. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.