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Ace 2 doesn’t vibrate after countdown

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‎12-26-2019 09:14

‎12-26-2019 09:14

Hi we just got the Fitbit ace 2 for my child. After setting up we’ve noticed that it doesn’t vibrate when count down is up. We’ve restarted it couple times but still not vibrating.  It does vibrates when we connect it to the charging port so I know it is capable of vibrating, just not with counting down.  Please tell me know what we can do. Thanks!

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‎12-27-2019 15:59

‎12-27-2019 15:59

@CLEC Welcome to the Community. I'm glad to hear that you bought an Ace 2.

 

I would like you to test your vibration motor by checking this article: Why didn't my Fitbit device alert me? Let me know if it vibrates when it receives notifications or set you set an alarm. 

 

I'll be around if you have any additional questions. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-20-2020 10:51

In response to SilviaFitbit

‎01-20-2020 10:51

Hi

Is  the kids Fitbit ace 2 meant to vibrate on countdown timer?

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‎01-20-2020 21:23

In response to Jadahaz

‎01-20-2020 21:23

Yes they do. After we’ve restarted my ace 2, it is vibrating when countdown
ends.
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