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Ace 2 is getting turned off

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‎02-15-2022 20:18 - last edited on ‎02-16-2022 15:18 by Fitbit Moderator

‎02-15-2022 20:18 - last edited on ‎02-16-2022 15:18 by Fitbit Moderator

For the past 3-4 months my daughters fitbit has been playing up. You charge it up,it says fully charged. The next day she wears it it will not come on after tapping it. You put it back on the charger which it then shows up it is charged. I have done the restart on it and this worked for a couple of days but started playing up again. From reading posts it is common with them. Is there anything else I can try?

 

Moderator edit: updated subject for clarity

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‎02-16-2022 15:16

‎02-16-2022 15:16

Welcome to the Fitbit Community, @Debbyann.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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