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Ace 2 losing steps

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‎08-08-2020 17:17

‎08-08-2020 17:17

My new Ace 2 will appear to be increasing steps then suddenly drop down by 2000 or 3000 steps.

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‎08-09-2020 14:26

‎08-09-2020 14:26

Welcome to the Fitbit Community, @NadiaRoman. 

 

I am sorry to hear your new Ace 2 is losing steps. Thanks for the details shared, I am here to help. I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device? Please also make sure the tracker is syncing. You can confirm the steps to sync it at How does my child sync Ace or Ace 2 with their device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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