Ace 2 not counting steps

[Munsey223]

My little girls ace 2 has not counted any of her steps today, it is still on zero 😞 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Munsey223. 

I am sorry to hear your daughter's Ace 2 tracker has not counted any steps. I totally understand how you are feeling and I am here to help you. I recommend restarting the tracker by following these steps: How do I restart my Fitbit device?

After that log out /log into the Fitbit app and sync your daughter's tracker: How does my child sync Ace or Ace 2 with their device?

Let me know how it goes, I'll be around. 

[BigH7]

Hi,

sorry to jump onto onto this conversation, but my sons Fitbit is not counting steps either. I have tried switching it off, logging off etc. but still the same. Any advice on how to fix it please?

thank you

sarah

[LiliyaFitbit]

Welcome to the Fitbit Community, @BigH7.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's tracker. I appreciate your troubleshooting efforts and I am glad to assist you. Since you've tried to restart the tracker already, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any further questions.