Ace 2 not scrolling

[TJ-2013]

My sons Fitbit Ace 2 will no longer scroll.  It only shows the time and steps.  How can we fix this?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @TJ-2013.

I am sorry to hear your son's Ace 2 will no longer scroll. Thanks for trying to resolve this and I am here to help. I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device?

If the issue persists, please try changing the clock face: 

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon > Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

Let me know how it goes, I'll be around.