help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 not scrolling

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2020 07:34

‎10-02-2020 07:34

We bought a fitbit Ace 2 for my daughters birthday in August (bought via Amazon). Already it has stopped scrolling. I've tried re-starting it and everything mentioned in other posts.

Do you have any other suggestions, or do I need to organise a replacement?

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-02-2020 14:45

‎10-02-2020 14:45

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-03-2020 18:01

‎10-03-2020 18:01

@Mrskay13  What happened when you restarted it (holding button in for 5 seconds and releasing) - did you see the smiley face and it vibrated?  If so, try that again but 2-3 times in a row and then let it charge fully.  

 

Best Answer
0 Votes