Ace 2 screen black

[LindseyFenez]

My sins fitbit ace 2 screen is black. It use to work but now we get nothing. It is charged, synchronized, changed clock face, and tried to restart but nothing works. I can still feel it vibrate when I'm trying to get it to work but nothing else.

[Jrdubyakc]

@LindseyFenez Sounds like you have tried all the initial troubleshooting steps.  I assume you’ve tried to restart a few times? If so, probably time to contact customer service.  You can reach them here: https://myhelp.fitbit.com/s/support?language=en_US