Ace 2 screen is blank

[Amshaw]

Purchased for my son at Christmas and has been working great. Yesterday he noticed it died. Charged it during the night, and it still won’t come on. It vibrates and also shows it has sync on my phone. Just cannot see anything on the screen. 

[Srshivers1022]

My son's did the same thing yesterday 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Amshaw @Srshivers1022. 

@Amshaw I appreciate your participation in the Forums and sharing that your son's Ace 2 tracker won't turn on. Thank you for your efforts to resolve this issue and providing the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

@Srshivers1022 thank you for joining the thread and sharing you're experiencing the same issue with your son's tracker. I recommend following the complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around.

[Alh1533]

The same thing happened to my sons. I tried to contact support with a love char but it isn’t allowing me. It happened a couple weeks ago and I was able to restart it but I tried that tonight and it isn’t working. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alh1533.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's tracker. I appreciate your efforts to resolve the issue by doing a restart. I apologize for any inconvenience when trying to contact our Support team. I understand that you experienced this issue previously but were able to resolve it. Before proceed further, I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Please keep me posted.