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Ace 2 screen is not scrolling

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‎05-02-2022 01:17 - last edited on ‎05-02-2022 13:55 by Fitbit Moderator

‎05-02-2022 01:17 - last edited on ‎05-02-2022 13:55 by Fitbit Moderator

Hi! My Son’s Ace 2 is displaying the wrong time and date and not scrolling to show steps or anything else. 
My phone is finding the device when I go to resync but the code doesn’t display on the Ace. 

 

Moderator edit: updated subject for clarity

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‎05-02-2022 13:52 - edited ‎05-02-2022 13:54

‎05-02-2022 13:52 - edited ‎05-02-2022 13:54

Welcome to the Fitbit Community, @Supreeta.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the information provided.

 

If you haven't done so, please restart your Tracker by following these steps.

 

Our team has recently released a new version of the Fitbit app (3.58 for iOS and Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

 

If you continue having difficulties to set up your Tracker, please follow these troubleshooting steps.

 

Hope this helps.

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