Ace 2 screen stopped working

[Epolega]

My daughter's Ace 2 screen has stopped working properly.  It will turn on sometimes but when it does it will not respond to touch.  Most of the time it won't work.  We have fully charged it and done a hard resest multiple times, neither of those things seems to fix it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Epolega.

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've tried restarting the tracker, I recommend changing a clock face:

1. Switch to kid view.

2. Tap the account icon > Ace 2 tile.

3. Tap Clock Faces > All Clocks.

4. Browse the available clock faces. Tap a clock face to see a detailed view.

5. Tap Select to add the clock face to Ace 2. Sync the tracker. 

Hope this helps. 

[Epolega]

Yes we did that as well. Multiple times. That also doesn’t work.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Epolega.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.