Ace 2 shows incorrect time

[Ollymuns]

Hi ,I have seen recent topic about the ace 2 not showing the correct time.

the suggested answer was to follow the instructions to set the right time.

can anyone advise what to do when following the instructions don’t work?

what ever I try, the fit bit is stuck 3 hours ahead. Time zone on or offf. I’ve even chose. A different city but it doesn’t not change. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ollymuns.

Thanks for the details shared in your post and for already trying to resolve the issue. Time on the tracker should be corrected when you sync it. You can confirm the steps to sync the tracker in How do I sync an Ace tracker with my phone or tablet? 

If the issue still persists after syncing, please try the additional troubleshooting steps in How do I change the time on my Fitbit device?

Hope this helps! 

[Ollymuns]

Hi,

Yes I did go through the self help steps before going on to the community
site.
However i must have missed the part where it says to switch to kid view.
I would have thought as the 'parent/administrator' full functionality would
have been possible anyway.

Thanks anyway.

Olly

[LiliyaFitbit]

Thank you for your reply, @Ollymuns.

I appreciate your efforts and the additional details. I hope the issue is resolved now so you could continue enjoying the Fitbit experience.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around.