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Ace 2 step count shows as zero

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‎07-03-2019 19:39 - last edited on ‎07-04-2019 04:30 by Fitbit Moderator

‎07-03-2019 19:39 - last edited on ‎07-04-2019 04:30 by Fitbit Moderator

The ace 2 kids shows step count as zero though my boy has been wearing it for whole day.

 

 

Moderator edit: updated subject for clarity

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‎07-04-2019 04:29 - edited ‎12-24-2019 08:32

‎07-04-2019 04:29 - edited ‎12-24-2019 08:32

@Zeal welcome to our Fitbit Community! I'm happy to assist you with your son's Ace 2 since it seems that it's not tracking steps.

 

Please restart his Fitbit Ace 2 as described in this help article. This will refresh the tracker internally. After this, make sure that your son is not wearing the tracker too tight.

 

Finally, check out if the Fitbit app syncs his steps to his child account.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-22-2019 17:48

In response to JuanJoFitbit

‎12-22-2019 17:48

Which article? Link?

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‎12-24-2019 08:32

In response to TheTony

‎12-24-2019 08:32

@TheTony, I'm sorry for the late response. I'm also sorry for the missing link.

 

Please find the restart steps in this article.

 

I'll be around if more assistance is needed.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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