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Ace 2 steps difference

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‎03-21-2021 12:49 - last edited on ‎03-22-2021 15:16 by

‎03-21-2021 12:49 - last edited on ‎03-22-2021 15:16 by

I need help as my son has a ace 2 and he has done 25,000 steps but when we went to sync it it jumped to 32,000 when he had not moved and then went back to 30,000 and then back to 32,000. I can work out what is going on anyone else have this issue 

 

 

Moderator edit: subject for clarity 

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‎03-22-2021 15:22

‎03-22-2021 15:22

Welcome to the Fitbit Community, @samreed.

 

Thanks for the details shared in your post. I recommend confirming if you have a Mobiletrack paired to your Fitbit account. MobileTrack lets you use the Fitbit app without a Fitbit device by using your phone's sensors to track basic activity data including steps, distance, and calories burned. For more information, see How do I use Fitbit MobileTrack? MobileTrack may affect the steps tracked by the device and I recommend removing it from your Fitbit account if you're not using it: How do I remove a Fitbit device from my account?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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