Ace 2 strap broken first day

[JoCu]

So I bought my son the Ace 2 and gifted it to him on his birthday this week. The strap broke the first day he wore it. I have been unbelievable frustrated at trying to find or contact customer support. It sends.me to forums, or random pages, or Twitter and no where can I send them a message  email or attempt to call. Does anyone have a direct contact page link or email? Also is it worth it? Do I just give up and accept I bought a crappy watch and replace the band myself? How have you accessed warranty or support?

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @JoCu  

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit]

Welcome to the Fitbit Community, @JoCu. Thanks for sharing your Support inquiry. 

I undestand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for your assistance @Odyssey13.

Keep on visiting the forums. 

[JoCu]

Thank you for your reply. I tried phoning, but had to hang up before my turn came up. I tried the online chat as well, but also couldn't wait around my computer for long to proceed with that. I ended up returning the watch to the point of sale.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you returned your watch to the point of sale @JoCu.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

See you around.