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Ace 2 stuck on clock face

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‎08-11-2020 03:11

‎08-11-2020 03:11

We have no swipe function on my sons Ace 2 (which is only 2 weeks old!) I have reset, changed the clock face, updated and synced to no avail. Please advise.

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‎08-11-2020 07:32

‎08-11-2020 07:32

Hi @RCSamC  get with support.

 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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