help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 time format

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 23:00 - last edited on ‎12-30-2019 18:29 by Fitbit Moderator

‎12-28-2019 23:00 - last edited on ‎12-30-2019 18:29 by Fitbit Moderator

Got daughter an Ace 2.  It is 4pm but shows as 04:00. She is confused as 04:00 is 4am not pm. How do I fix the time format?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-30-2019 18:29

‎12-30-2019 18:29

Hi @Frotoe, welcome to the Community Forums! Sorry for the delayed reply.  

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which clock face is your daughter using on her Ace 2 device? Does this occur with any clock face or just with the one is currently in use? If you haven't already done so, please change the clock face and let me know if the issue persist. You can refer to our help article: How do I change the clock face on my Fitbit device? to do so.

 

Keep me posted please. 

Best Answer
0 Votes

‎01-07-2020 12:48

In response to RicardoFitbit

‎01-07-2020 12:48

I have the same issue. I've tried changing from 12 to 24 hour in the dashboard and syncing but it doesn't work. I also tried changing clock face in case that was the problem but the time will not change to the correct time.

Best Answer
0 Votes